Hospitality AI Voice Concierge

The Staff Member Who Never Sleeps

Belle, your AI Voice Guest Agent.

She answers the 2 AM late checkout requests, automates 80% of routine admin, and unlocks revenue walking out the front door.

30+ languages. Zero app downloads. Always on.

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The AI Guest Experience Layer for Hotels

Give your hotel a brain, and your guests a voice. From the front desk to the back office, Eccobell automates the routine so your people can focus on the hospitality. 

Give your hotel a brain, and your guests a voice. From the front desk to the back office, Eccobell automates the routine so your people can focus on the hospitality. 

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Perfume Bottle
Perfume Bottle
Woman Zoom Shot
Woman Zoom Shot
Perfume Bottle
Perfume Bottle
Container
Container
Villa
Villa
Man Wearing Glasses
Man Wearing Glasses
Car Front
Car Front
Scent Bottle
Scent Bottle
Woman In Garden
Woman In Garden
Man And A Car
Man And A Car
Villa
Villa
Woman
Woman

Features

Supercharge your Guest Experience

Your on and off-site digital concierge specialist. Belle can book the table, dispatch housekeeping, or extends the checkout. Automatically.

Voice-First Concierge

Guests speak to Belle naturally in their native language

Can I get new towels please

Voice-First Concierge

Guests speak to Belle naturally in their native language

Can I get new towels please

Operational Intelligence

Powered by our proprietary Hotel Language Model. We just get it.

  • Maintenance

  • Housekeeping

  • Room Service

  • Front Desk

  • Loval Taxi

  • Spa

  • Spa

  • Loval Taxi

  • Front Desk

  • Room Service

  • Housekeeping

  • Maintenance

  • Housekeeping

  • Front Desk

  • Spa

  • Maintenance

  • Room Service

  • Loval Taxi

  • Maintenance

  • Housekeeping

  • Front Desk

  • Loval Taxi

  • Room Service

  • Spa

  • Spa

  • Front Desk

  • Housekeeping

  • Loval Taxi

  • Room Service

  • Maintenance

Verified

Operational Intelligence

Powered by our proprietary Hotel Language Model. We just get it.

  • Maintenance

  • Housekeeping

  • Room Service

  • Front Desk

  • Loval Taxi

  • Spa

  • Spa

  • Loval Taxi

  • Front Desk

  • Room Service

  • Housekeeping

  • Maintenance

  • Housekeeping

  • Front Desk

  • Spa

  • Maintenance

  • Room Service

  • Loval Taxi

  • Maintenance

  • Housekeeping

  • Front Desk

  • Loval Taxi

  • Room Service

  • Spa

  • Spa

  • Front Desk

  • Housekeeping

  • Loval Taxi

  • Room Service

  • Maintenance

Verified

No Migration Required

Your data stays where it is. Our intelligence travels to it.

No Migration Required

Your data stays where it is. Our intelligence travels to it.

Real-Time Requests

Guest requests routed and resolved in seconds, not minutes.

Real-Time Requests

Guest requests routed and resolved in seconds, not minutes.

30+ Languages

Belle speaks your guest's language. Every time.

30+ Languages

Belle speaks your guest's language. Every time.

Zero Downloads

Web-based. No app. Works on every device.

Zero Downloads

Web-based. No app. Works on every device.

Ancillery Revenue

Marketplace captures guest spend beyond the hotel.

Ancillery Revenue

Marketplace captures guest spend beyond the hotel.

The Product Suite

Four Products

One Intelligence Layer

Our cutting-edge products are designed to deliver 5-star guest experiences, enhance staff efficiency, and drive ancillary revenue.

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The 24/7 Agent

She doesn't just chat.

She takes action.

Generic chatbots give you a link to a website FAQ page. Belle connects to your housekeeping, maintenance, and booking systems to get the job done without you needing to life a finger.

Bag
Car
Bottle
Bottle
Ball
Man
Man
Woman
Bottles
Bottles

Want me to find the best Sushi in town?

I've booked you onto the 3pm tour...

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The Front Desk Shield

Clear the queue at reception so your staff can focus on smiles, not screens.

The Local Expert

Guest wants a restaurant at midnight? Belle knows what's available.

Rev Share Model

Revenue that used to leave the hotel, now stays on your P&L.

About Eccobell

Connect Everything.

Replace Nothing.

Hotels run on 20+ disconnected systems. We sit above them all as the Federated Semantic Layer. One intelligence layer that creates shared meaning across your PMS, POS, CRM, housekeeping, and beyond.

01

Federated, Not Forced

Your data stays where it is. Our intelligence travels to it. No rip-and-replace. No months of downtime. Plug into Oracle, Opera, or any existing PMS and go live in days.

No Migration

No Downtime

01

Federated, Not Forced

Your data stays where it is. Our intelligence travels to it. No rip-and-replace. No months of downtime. Plug into Oracle, Opera, or any existing PMS and go live in days.

No Migration

No Downtime

02

Enterprise-Grade Security

Customer-hosted connectors mean credentials never leave hotel control. PII masked by default. Scoped cloud connectors via OAuth. GDPR-ready from day one.

PII Masking

GDPR Ready

02

Enterprise-Grade Security

Customer-hosted connectors mean credentials never leave hotel control. PII masked by default. Scoped cloud connectors via OAuth. GDPR-ready from day one.

PII Masking

GDPR Ready

03

Scales With You

From a single boutique to a 1,200-hotel portfolio. The same intelligence layer adapts to every property size and tech stack.

03

Scales With You

From a single boutique to a 1,200-hotel portfolio. The same intelligence layer adapts to every property size and tech stack.

Man Using Laptop
Man Using Laptop
Man Using Laptop

Pricing

Intelligence shouldn't be a luxury.

Tech that earns its place on the P&L

Between phone hardware savings, marketplace commission revenue, and the staff hours we give back to your team, Eccobell is designed to be net positive on your P&L. Not a cost centre. A revenue line.

Foundation

Digital Concierge

Let's talk

Replace printed materials. Automate common inquiries. Digital touchpoint via QR code.

Bespoke Guest Web-App

AI FAQ Chatbot

Digital Hotel & Room Directory

Room QR Codes

Basic Admin Dashboard

Advanced

Guest Connect

Let's talk

Unify guest communications. Digital phone system. Staff dashboard. Save on physical phone maintenance.

Everything in Digital Concierge

VoIP Phone Replacement

Guest Request Management

Bookings & Payments

Staff Messaging Dashboard

Advanced

Guest Connect

Let's talk

Unify guest communications. Digital phone system. Staff dashboard. Save on physical phone maintenance.

Everything in Digital Concierge

VoIP Phone Replacement

Guest Request Management

Bookings & Payments

Staff Messaging Dashboard

Full Suite

Eccobell Ascend

Let's talk

The complete intelligence layer. AI voice agent, marketplace revenue, full operational command center.

Everything in Guest Connect

Belle AI Voice Concierge

Localised Marketplace

Ancillary Revenue Share

Advanced Analytics Dashboard

Full Suite

Eccobell Ascend

Let's talk

The complete intelligence layer. AI voice agent, marketplace revenue, full operational command center.

Everything in Guest Connect

Belle AI Voice Concierge

Localised Marketplace

Ancillary Revenue Share

Advanced Analytics Dashboard

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Our Process

Our Proven Process

for AI-Driven Success

90% of hotels are stuck on legacy tech they can't afford to replace. You don't need to. Eccobell layers on top of what you already have.

Effortlessly connect with your favorite tools. Whether it's your CRM, email marketing platform.

Discovery Call

We learn your tech stack, pain points, and guest journey in a 30-minute call.

Configure & Connect

Plug into your existing systems. No data migration. No downtime. Live in days, not months.

Go Live & Grow

Belle starts handling requests from day one. We monitor, optimise, and scale as demand grows.

The Difference

Federation vs. Migration

Why it matters.

Most hotel tech forces you to choose: rip everything out or stay stuck. There's a third option.

  • Full system migration required

  • Months of downtime and disruption

  • Locked into a single vendor

  • Another silo'd tool to learn & data to crunch

  • Generalist LLM's do not understand Hotels

  • Plug and go

  • Live in days, not months

  • Works alongside every vendor

  • Works for you in the background

  • Specialist Hotel Language Model

Ready?

Stop Firefighting.

Start Hosting.

See how Eccobell gives your hotel a brain.

Ready?

Stop Firefighting.

Start Hosting

See how Eccobell gives your hotel a brain.